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Policies

School policies cover every aspect of school life. Below are some of our most important policies for your reference. If you want to know our policy on something that is not listed, please ask the school office.

Raising Concerns and Resolving Complaints
 
From time to time parents, and others connected with the school, may become aware of matters which cause them concern. To encourage resolution of such situations the Governing Body has adopted a "General Complaints Procedure".
 
The procedure is devised with the intention that it will:
  • Usually be possible to resolve problems by informal means
  • Be simple to use and understand
  • Be non-adversarial
  • Provide confidentiality 
  • Allow problems to be handled swiftly
  • Address all the points at issue
  • Inform future practice so that the problem is unlikely to recur.

 

Full details of the procedure may be obtained from the School Office or from the Clerk to the Governing Body. 

Please also refer to our Pupil Premium


  • Part of Compass Academy Trust
  • Registered Office: Oak Lodge Primary School,
  • Chamberlain Crescent, West Wickham, Kent BR4 0LJ
  • A Company limited by guarantee
  • Registered in England
  • Company Number 9323096
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